Refund policy

REFUND AND RETURN POLICY

Effective Date: September 24, 2026

This Refund and Return Policy applies to retail orders for products owned and sold by Integrative Veterinary Medical Academy, Inc. d/b/a Right:Ratio ("IVMA") through the Right:Ratio Sites. It forms part of our Shipping & Returns Policy and is incorporated into our Terms of Use.

9. 30-DAY SATISFACTION GUARANTEE

Right:Ratio stands behind the quality of its products. For eligible regularly priced products purchased through our Sites, if you are not satisfied with your purchase within 30 days after receiving it, you may request a refund of the purchase price, less original shipping and handling charges, subject to this Policy. The guarantee also applies to eligible subscription purchases.

Unless a promotion states otherwise or applicable law requires otherwise, sale items and products expressly identified as final sale are not eligible for the 30-Day Satisfaction Guarantee.

10. RETURN AND REFUND PROCESS

Contact Customer Support at 310-600-7347 or info@rightratio.com within the applicable return period. We may request order information and reasonable details needed to locate and evaluate the purchase.

If a physical return is required, Customer Support will provide instructions and, when applicable, a return shipping label. Please package the product securely and follow the return instructions.

After an approved return is received or an approved refund is otherwise authorized, we will issue the refund to the original payment method unless another method is required by law. Financial institutions may take up to 10 business days, and sometimes longer, to post the credit after we issue it.

11. PROMOTIONS, ERRORS, AND CONFLICTS

Shipping promotions may have separate eligibility dates, destinations, product exclusions, order thresholds, or other conditions. If the terms of a specific promotion conflict with this Policy, the specific promotion terms control for that promotion.

If a shipping rate, service level, or promotional statement is displayed in error, we may correct the error and, if it materially affects an order already placed, contact you before proceeding or provide a cancellation/refund option as required by law.

4. CONTACT

Questions concerning shipping, delivery, returns, or refunds:

Right:Ratio Customer Support

Telephone: 310-600-7347

Hours: 7 days a week, 8:00 a.m.–8:00 p.m. Pacific Time

Email: info@rightratio.com

Returns/Support: info@rightratio.com