Shipping policy
SHIPPING & RETURNS POLICY
Effective Date: September 24, 2026
This Shipping & Returns Policy applies to retail orders for products owned and sold by Integrative Veterinary Medical Academy, Inc. d/b/a Right:Ratio (“IVMA”) through the Right:Ratio Sites. It is incorporated into our Terms of Use. The shipping method, price, product availability, promotion, or delivery estimate shown at checkout controls if it differs from a general statement below.
1. ORDER PROCESSING
Right:Ratio generally processes and ships in-stock orders within 1–2 business days. Processing times are estimates, not guarantees, and may be longer during holidays, product launches, severe weather, carrier disruptions, high-volume periods, or other circumstances outside our reasonable control.
You will generally receive an email with tracking information after your order is tendered to the carrier.
2. SHIPPING ORIGIN AND STANDARD DELIVERY
Orders are generally shipped from Los Angeles, California. Standard orders to addresses in the continental United States are generally shipped by UPS Ground or another comparable carrier or service selected by Right:Ratio.
Right:Ratio may offer free ground shipping, thresholds, limited-time promotions, or other shipping offers. Current promotional terms displayed on the Sites or at checkout control and may change or expire without requiring an amendment to this Policy.
3. EXPEDITED SHIPPING
Where offered at checkout, expedited two-day shipping to eligible continental U.S. addresses is currently available at a flat rate of $15.00. “Two-day” refers to the carrier service after shipment and does not eliminate order-processing time. Carrier delivery times are estimates and are not guaranteed by Right:Ratio.
4. ALASKA AND HAWAII
Where available, shipping to Alaska and Hawaii is currently offered at a flat rate of $25.00 using the carrier and service displayed at checkout. Transit times may be longer than deliveries within the continental United States.
5. SHIPPING RESTRICTIONS
We ship only to locations where we determine shipment and sale are permitted and operationally supported. We may decline, hold, or cancel an order if a product cannot lawfully or reasonably be shipped to the destination, if an address cannot be verified, if fraud is suspected, or if another legal or operational restriction applies.
Unless checkout expressly permits another destination, purchases through the U.S. Sites are intended for final delivery in the United States and are not for export or resale.
6. SUBSCRIPTION ORDERS
Subscription orders are processed and shipped according to the recurring schedule selected by the customer and are subject to the shipping terms and charges disclosed when the subscription is created or subsequently modified.
By enrolling in a subscription, you authorize recurring charges at the price, frequency, and other terms disclosed at checkout until you cancel. Taxes and shipping charges, if applicable, may be added to each recurring order.
You may cancel a subscription for future orders using the online subscription-management method made available with your account or subscription, or by contacting Customer Support. A cancellation received after an order has entered processing may apply to the next order rather than the order already in process.
For California consumers and others entitled by law to online cancellation, an online subscription may be canceled online without unnecessary obstruction or delay. We will provide acknowledgments, renewal reminders, material-change notices, price-change notices, and other automatic-renewal disclosures when required by applicable law.
7. ADDRESS CHANGES
Please review your shipping address before placing an order. Contact Customer Support promptly if you discover an error. We will make reasonable efforts to update an address before shipment, but we cannot guarantee a change after an order has entered fulfillment or been tendered to a carrier.
Additional carrier fees or reshipment costs resulting from an incorrect address supplied by the customer may be charged to the customer to the extent permitted by law.
8. DELIVERY; RISK OF LOSS
Delivery dates are estimates only. Delays may occur because of carrier operations, weather, natural disasters, labor events, government action, supply interruptions, or other events outside our reasonable control.
Except where applicable law provides otherwise, title and risk of loss pass to you when we tender the products to the carrier. This allocation does not limit any non-waivable consumer right or our obligations concerning an order we fail to tender to the carrier.
If tracking shows a package as delivered but you cannot locate it, or if a package appears lost or damaged in transit, contact Customer Support promptly. We will assist with reasonable carrier inquiries and determine what remedy, if any, is available under our policies and applicable law.
9. 30-DAY SATISFACTION GUARANTEE
Right:Ratio stands behind the quality of its products. For eligible regularly priced products purchased through our Sites, if you are not satisfied with your purchase within 30 days after receiving it, you may request a refund of the purchase price, less original shipping and handling charges, subject to this Policy. The guarantee also applies to eligible subscription purchases.
Unless a promotion states otherwise or applicable law requires otherwise, sale items and products expressly identified as final sale are not eligible for the 30-Day Satisfaction Guarantee.
10. RETURN AND REFUND PROCESS
Contact Customer Support at 310-600-7347 or info@rightratio.com within the applicable return period. We may request order information and reasonable details needed to locate and evaluate the purchase.
If a physical return is required, Customer Support will provide instructions and, when applicable, a return shipping label. Please package the product securely and follow the return instructions.
After an approved return is received or an approved refund is otherwise authorized, we will issue the refund to the original payment method unless another method is required by law. Financial institutions may take up to 10 business days, and sometimes longer, to post the credit after we issue it.
11. PROMOTIONS, ERRORS, AND CONFLICTS
Shipping promotions may have separate eligibility dates, destinations, product exclusions, order thresholds, or other conditions. If the terms of a specific promotion conflict with this Policy, the specific promotion terms control for that promotion.
If a shipping rate, service level, or promotional statement is displayed in error, we may correct the error and, if it materially affects an order already placed, contact you before proceeding or provide a cancellation/refund option as required by law.
12. CONTACT
Questions concerning shipping, delivery, returns, or refunds:
Right:Ratio Customer Support
Telephone: 310-600-7347
Hours: 7 days a week, 8:00 a.m.–8:00 p.m. Pacific Time
Email: info@rightratio.com
Returns/Support: info@rightratio.com